What if my system has problems?
If you believe your solar system is experiencing problems, contact your installer directly. The majority of systems will be installed with an online monitoring program that tracks the production of your array. You can use the data in your monitoring system to verify if your system is still producing energy at the same rate as before. Note: Keep in mind that energy production fluctuates from day to day, month to month, and year to year based on weather conditions and other natural factors. Despite these fluctuations, you should see a consistent curve of energy production over time.
If you believe something is wrong with your system, contact your installer and send over any monitoring data you have. In some cases, installers will be able to view the production data themselves, and in others, you’ll have to give them access to your monitoring system. Either way, they’ll be able to easily assess the problem and determine the best course of action. In extreme cases where the installer needs to dispatch a crew member to fix the problem, be sure to ask whether the costs are covered by their labor warranty.